Overview:
Each AWS Account has a specific AWS Support Plan. Resellers choose this support plan upon creation of the account and can change the support plan throughout the lifetime of the AWS Account. Resellers no longer need root access to change Support Plans. However, there are still two exceptions to this - Enterprise Support, and Partner Led Support still need to be requested by the root credentials holders.
Process:
Note: If an AWS Account is upgrading to Enterprise Support or Partner Led Support, Ingram Micro will need to submit that APN ticket.
Fill out an AWS Support Plan Change form. Reseller Point of Contact (POC) receives a copy of the submission form. Form is automatically routed to AWS@ingrammicro.com.
Ingram Micro’s AWS Sales Representative will submit an internal case with our AWS CloudOps team.
SLA can take up to four (4) weeks for Enterprise Support to change and up to five (5) days for Partner Led business to resold.
Ingram Micro’s AWS Sales Representative will receive a notification once the ticket has been completed and will advise the Reseller Point of Contact (POC).
Follow this User Guide for more information – Changing AWS Support Plans