To initiate a change in the AWS Support Plan for a linked account that is part of the Ingram Micro Unified Support Program, it is essential to follow the correct process, depending on who is making the request. The steps and actions differ depending on whether the request originates from a Reseller (Partner) or directly from an End User (Customer).
Please review the relevant instructions below to ensure the request is handled correctly and routed through the proper channels.
If you are a Reseller requesting assistance
Please complete the Wufoo Request Form (AWS Support Plan Change Request).
What to expect
Allow Ingram Micro 2 business days to relay this request to AWS
If you are an End User requesting support
Please contact your Reseller for support.
Note: Your Reseller is your primary point of contact. They can assist you directly or escalate the issue on your behalf.