How to Check the Auto-Renewal Status of an Adobe Subscription in Xvantage™

Overview:

This article explains how to check the auto-renewal status of an Adobe subscription in Xvantage.

Process:

1. Log in to Xvantage.

2. Hover over the left navigation menu and select My Business.

3. Click Subscriptions.

4. The Subscriptions List will be displayed.

5. Use the search bar to find the specific Adobe subscription for which you want to check the auto-renewal status.

6. The matching subscription results will be displayed.

7. Check the Auto-Renewal column to view the subscription's current auto-renewal status.

8. You can also click the Subscription ID (a hyperlink) to open the subscription details.

9. The auto-renewal status will also be displayed in the subscription header.

10. The auto-renewal status may display one of the following:

    • Auto-renew ON: At least one item in the subscription is set to renew automatically.

    • Auto-renew OFF: No items in the subscription are set to renew automatically.

    • Auto-renew pending: A change to the auto-renewal setting has been submitted and is awaiting vendor confirmation or system processing.