How to Escalate a Ticket in Help and Support Page in Xvantage™

Overview:

This article will navigate you how to escalate a ticket in Xvantage Help and Support Page in Xvantage.

Process:

1. Log in to Xvantage.

2. Hover over the left navigation menu and click Help and Support.

3. The Help and Support page will be displayed.

4. Locate the My Tickets section.

5. Click View All Tickets.

6. Your Support Tickets will be displayed. Here, you can view, manage, and monitor the status of your support requests in one place.

7. Locate the ticket you want to escalate by using the search bar.

8. Click the three-dot (⋮) menu next to the ticket.

9. Select Escalate ticket.

10. In the confirmation dialog, review the following message:

    • Are you sure you want to escalate your ticket?

    • You're about to raise the priority of your support ticket. Our specialist team is now reviewing your request.

11. Click Escalate ticket to confirm the escalation, or click Cancel to return to the previous page.