Overview:
This article will guide you how to leave feedback for a knowledge base article in Xvantage. The capability enables users to provide feedback on knowledge articles through Help Center and Digital Assistant channels by rating, commenting on, or flagging content. The collected feedback is aggregated and analyzed to identify content gaps, outdated information, and improvement opportunities, creating a continuous feedback loop that helps improve content quality and supports data-driven content optimization and prioritization.
Process:
Log in to Xvantage.
Hover over the left navigation menu and click on Help and Support.
The Help and Support page allows you to search for resources, including knowledge base articles, to help you use features and functionalities available on the Xvantage platform.
In the How can I help? search box, type your question or enter keywords related to the information you need.
The system will generate the following based on your question:
AI-Generated Results – Provides high-level information related to your search.
Top Matching Articles – Displays relevant Knowledge Base articles and videos.
Click an article to view its content, or click See all matched articles to view all KB articles related to your question.
At the bottom of the article, select Yes, thanks or Not, Really to indicate whether the article was helpful.
If you select Yes, thanks, a feedback window will appear.
If you select Not, Really, a feedback window will appear.
Select all options that best reflect your experience with the article.
Optionally, enter additional comments or suggestions to provide more details about your experience with the KB article.
Click Submit to send your feedback.
Subtopic 1: Submitting Feedback on KB Articles Through the Digital Assistant
Process:
Log in to Xvantage.
From any section of the platform, you can access and utilize the Digital Assistant located in the bottom right corner.
Upon clicking it, the Terms and Conditions will be provided.
Press Accept and Continue.
Enter your queries as usual.
The KB articles will be generated in response to your inquiry.
Underneath the articles listed, there is a prompt asking, “Was this useful?”.
You can click the thumbs up or thumbs down button to give your feedback on the knowledge base response that has been provided.
