How to Find and View Help & Support Tickets in Xvantage™

Overview:

This article provides the steps on how to find and view a ticket in Xvantage Help and Support page.

Process:

1. Log in to Xvantage.

2. Hover over the left navigation menu and click Help and Support.

3. On the Help and Support page, click View All Tickets under the My Tickets section.

4. Your support tickets are displayed under the following sections:

   • Current

   • Resolved Last 7 Days

5. The list contains the following information:

   • Ticket ID

   • Subject

   • Description

   • Status

   • Requester

   • Created

   • Last Update

6. Click the Ticket ID to view the ticket details.

7. From the ticket details page, you can also Escalate or Manage Ticket.

8. Click Export to download your support ticket data in .CSV or .XLSX format.

9. The download will start automatically, and the file will be saved to your device.