Overview:
This article explains how to view and track support tickets in Xvantage. You can search, filter, and monitor tickets you have submitted to stay informed about ongoing issues and their current status.
Process:
Log in to Xvantage.
Hover over the left navigation menu and click Help and Support.
On the Help and Support page, click View All Tickets under the My Tickets section.
Your support tickets are displayed under the following sections:
Current
Resolved Last 7 Days
Use the search bar to find a specific ticket.
To narrow the search results, use the available filters:
Status
Creation Date
Last Updated Date
Review the search results, which display the following information:
Ticket ID
Subject
Description
Status – The ticket can have one of the following statuses:
Open – Waiting for action from the support associate.
On-Hold – Waiting for information or action from someone other than the requester.
Pending – Waiting for more information from the requester.
Solved – The ticket has been resolved and can be reopened by adding a comment.
Closed – The ticket is closed and can no longer be reopened or commented on.
Requester
Created
Last Update
Ellipsis icon (⋮) – Click the ellipsis (⋮) menu to access additional actions, such as Escalate Ticket, which allows you to request increased priority for a support case.