How to Log an Invoice Dispute in Xvantage™

Overview:

This document outlines the steps to get help on resolving an Invoice dispute on Xvantage.

Process:

1. Log in to Xvantage.

2. From the menu options in the left side, choose My business and then select QueryIT.

3. A list of all help topics to resolve issues with invoices are listed in the screenshot below:

4. Use the relevant help topic under Query IT claim options to obtain a solution to any invoice issues.

5. Furnish complete details in the Form.

6. Attach supporting documents if any.

7. Select Submit Query.

8. Once the Query is submitted, you will receive the QI claim number which is your tracking number for the claim. Also, an email confirmation is sent to you acknowledging the receipt of the claim.

9. Claim reviewing is done internally, and update on the status of the claim will be provided via email.

10. Please note that claims are reviewed and processed within 5 business days.