How to Log Carriage Fee Claim in Xvantage™

Overview:

This document explains the step by step process to log a Carriage Fee Claim in Xvantage.

Process:

1. Log in to Xvantage.

2. From the left navigation menu, go to My Business.

3. Select QueryIT from the dropdown list.

4. Scroll down and the QueryIT portal opens the following claims options:

   • Carriage/ Fulfilment/ Minimum order charges

   • Pricing

   • Refusal Fee

   • Restocking Fee

5. Click Carriage/Fulfilment/Minimum order charges to open the relevant form.

6. Enter Customer Information in the following fields:

   • Customer Name

   • Contact

   • Contact Phone

   • Contact Email

7. Enter the Invoice details in the following fields:

   • Invoice Number

   • Invoice Date

   • Customer PO

8. Enter Credit required:

   • Freight

     • Charged Per Unit

     • Quoted Per Unit

     • Quantity

   • Fulfilment

     • Charged Per Unit

     • Quoted Per Unit

     • Quantity

   • Minimum Order

     • Charged Per Unit

     • Quoted Per Unit

     • Quantity

9. Enter any further comments if required in the box.

10. Upload any Supporting Documentation to support your claim. Up to five (5) attachments can be added.

11. Check the box to confirm you’re not a robot.

12. Click Submit Query to log your refusal fee dispute.