Overview:
Xvantage allows users to raise invoice-related cost discrepancies using the QueryIT portal. This feature helps you report pricing issues at the line-item level by entering invoice details, item-specific pricing information, and uploading relevant documentation.
Process:
Log in to Xvantage.
From the left navigation menu, go to My Business.
Select QueryIT from the dropdown list.
Scroll down and the QueryIT portal opens following claims options:
Carriage/ Fulfilment/ Minimum order charges
Pricing
Refusal Fee
Restocking Fee
Click Pricing to open the form for line-item cost disputes.
Enter the customer information such as:
Customer Name
Contact
Contact Phone
Contact email
In the Invoice section, enter:
Invoice Number
Invoice Date
Customer PO
Under Credit Required, input the item-level dispute details:
SKU (from the invoice)
Charged Per Unit (actual billed price)
Quoted Per Unit (expected/agreed price)
Quantity
Total will be auto calculated including VAT.
Provide any explanation under further comments if required.
Upload any supporting document and submit. Upload up to 5 support documents (quotes, screenshots, agreements).
Check the I’m not a robot box to validate your request.
Click Submit Query.