Overview:
This guide explains how to access your Microsoft software downloads and license keys after the order has been completed. After purchasing eligible Microsoft software licenses through Xvantage, you may need to retrieve the software download and product license key directly from the Microsoft 365 admin center.
Process:
Before You Begin
Before retrieving the software download or product key, please ensure the following:
The Microsoft license has been successfully purchased through Xvantage.
You have access to the correct customer tenant in the Microsoft 365 admin center.
You are signed in with an account that has the required administrator permissions.
The product purchased is eligible for software download and/or product key retrieval.
Please note that not all Microsoft license types will have a downloadable software file or product key. This process mainly applies to eligible perpetual software purchased through the Microsoft Cloud Solution Provider, CSP, program.
Steps to Retrieve the Microsoft Software Download and Product Key
Step 1: Sign in to the Microsoft 365 Admin Center
Go to the Microsoft 365 admin center and sign in using the appropriate admin account for the customer tenant.
Microsoft 365 admin center:
https://admin.microsoft.com
Step 2: Go to “Your Products” in Microsoft 365 Admin Center
From the left navigation menu in Microsoft 365 Admin Center, go to Billing > Your products.
If you manage more than one customer tenant or billing account, please ensure you are viewing the correct customer organization and billing account.
Step 3: Select the Software Product
On the Products page, select the Products tab.
Under the Software section, look for the software product that was purchased.
Select the software product you want to download.
Step 4: Choose the Download Options
On the product details page, go to the Downloads & keys section.
Select the required options, such as:
Product version
Language
CPU and file type
Once selected, click Download to download the software installation file.
Step 5: Retrieve the Product License Key
In the same Downloads & keys section, select Copy key to clipboard.
A pane will open on the right side of the screen. Select Copy to copy the product key.
Please save the product key securely, as it is required to activate the software during installation.
Important Notes
What to Do If You Cannot Find the License Key
If you are unable to retrieve the software download or product key, please check the following:
Confirm that the order has been completed in Xvantage.
Confirm that you are accessing the correct Microsoft customer tenant.
Confirm that the product purchased is eligible for software download or product key retrieval.
Confirm that your Microsoft admin account has sufficient permissions.
Confirm that the correct billing account is selected in the Microsoft 365 admin center.
If the issue persists, please contact your Ingram Micro representative or raise a support request through Xvantage for further assistance.
The product key should be stored in a secure location and only shared with authorized users.
If you are unable to see the software download or product key, please check that you are signed in to the correct customer tenant.
You may need the correct Microsoft administrator permissions to access this page.
If there are multiple billing accounts, make sure the correct billing account is selected.
Subscription-based Microsoft cloud licenses may not have a product key. For those licenses, users are usually assigned licenses directly from the Microsoft 365 admin center.
Reference:
Microsoft official guide:
Download perpetual software and product license keys bought through the Cloud Solution Provider, CSP, program
https://learn.microsoft.com/en-us/microsoft-365/admin/setup/download-software-licenses-csp?view=o365-worldwide