Overview:
This document provides the steps for returning an Adobe order in Xvantage.
Process:
Log in to Xvantage.
Navigate to My Business > Subscriptions.
Search for the customer and select the subscription.
From the subscription page, select the History tab.
Locate the desired order and click View.
Click Start a Return.
Select the lines to be returned and click Continue.
Click Confirm Your Return.
Once the return is processed, the credit memo will automatically appear under View Credits/Invoices.
Adobe VIP Marketplace Return Policy
Adobe VIP Marketplace subscription orders can be cancelled or returned within 336 hours (14 days) of the purchase or renewal date.
Within this return window, customers may:
Return the entire subscription order and receive a refund.
Reduce license quantities by returning eligible licenses.
After 336 hours, returns and cancellations are no longer permitted.
If the return window has expired:
The subscription remains active until its renewal date.
Auto-renewal can be disabled to prevent future renewal charges.
Important Adobe Limitation
Adobe does not support partial returns on the same order line.
For example, if three licenses were purchased and only two are required, all three licenses must first be returned. A new order must then be placed for the required quantity.
Additional Notes:
Return eligibility is always subject to vendor policies and product-specific restrictions.
Refund amounts may vary depending on the vendor and the remaining subscription term.
Some cloud vendors may require support intervention for exception handling or duplicate service reviews.
If a return option is not available in Xvantage, contact Customer Support for further assistance.