Overview:
This guide will walk you through how to search for an existing subscription in the Xvantage platform.
Process:
Log in to Xvantage.
From the left-hand navigation menu, select My Business and then click on Subscriptions. This will take you to the subscriptions management page where all active and historical subscriptions are listed.
At the top of the Subscriptions page, use the search bar to locate a specific subscription.
You can search using keywords such as:
Subscription ID
End customer
Reseller PO
Plan name
To narrow down results, click on the filter icon (usually on the right side of the page). You can filter subscriptions by:
Status (Active, Cancelled, Expired)
Apply the relevant filters and click “Apply” to refresh the search results.
Click on the desired subscription from the list to view full details including:
Plan & Options, Quantity, Cost, Margin, and Customer price under the Overview Tab
Created Date, Status, Order Type, Order Number, and Total under the History
Payment Method under Billing Tab
Company name, Account ID, Tax ID, Reseller Account ID, Administrative, Billing, and Technical Contacts under Customer Details Tab
Tips: Use exact keywords or order numbers for more accurate results. If you can’t find the subscription, double-check the spelling or try using broader search terms.