Reseller Account Credit Hold FAQ Xvantage™

Summary:

This article explains the implications of a Credit Hold status on a reseller account, how it affects subscriptions and what steps to take to resolve it on Xvantage.

Table of Contents:

1. How can I access and view my credit?

2. What does the “Credit Hold” status mean? 

3. Does the Credit Hold status stop all services?

Question #1: How can I access and view my credit? 

Answer: On your Xvantage account, hover to the left navigation menu to My Business, then click on the View Credit.

Question #2: What does the “Credit Hold” status mean? 

Answer: When a reseller account is on “Credit Hold,” it indicates overdue payments. While most customer services continue running, any monthly-renewing subscriptions (like Microsoft Azure) will be suspended. New and renewal orders will fail, and order cancellations will not be processed.

Question #3: Does the Credit Hold status stop all services? 

Answer: No. Active subscriptions continue to run unless they are monthly-renewing. Only those subscriptions, along with new orders, renewals, and cancellations, are impacted.