Overview:
If you're seeing errors related to end customer information during checkout, this guide helps you resolve common issues and ensures a smooth order process.
Issue:
If you're seeing errors related to end customer information during checkout, this guide helps you resolve common issues and ensures a smooth order process.
Cause:
The main causes for seeing end customer errors during checkout in Xvantage are:
Missing required end customer information—certain products, especially cloud solutions, require these details before you can proceed.
Not selecting a valid Cloud Customer for cloud products; Technical Solutions (TS) end customers are not accepted for cloud subscriptions.
Incomplete mandatory fields when adding or selecting an end customer.
Resolution:
Log in to Xvantage.
Choose the products to be added to your cart by:
Select Quick Order just below the display of your name and add items directly by:
Entering the SKU/VPN number if known, and
Mentioning the Quantity required
Then, select Add to include the items to the cart.
Another way to add items to cart is by using the Search field on the top of the screen, enter the product, and select the product from the search results.
Select Checkout.
For certain transactions, you may be asked to add End Customer information to process the checkout.
Provide the details, select Save & Continue to complete the Checkout.