Summary:
This FAQ outlines the benefits available to all Ultra members, including access to membership tools, campaign opportunities, and benefits. It also explains the additional perks unlocked at higher tiers and how reward points are earned, stored, and redeemed. Finally, it clarifies how points are awarded at the company level and what factors influence eligibility in vendor‑funded campaigns.
Table of Contents:
What does every Ultra member get?
What is the difference between guaranteed and earned benefits?
What are Ultra Reward Points?
Who earns the points – the reseller or individuals?
How do reward points work?
Does the reseller have to order through Xvantage to earn reward points?
Do reward points expire?
Question 1: What does every Ultra member get?
Answer: All Ultra members receive:
Access to the Ultra Membership Page in Xvantage
Visibility of tier status and progress
Access to vendor-funded reward campaigns
Access to tier-based benefits via their Ultra Membership Page in Xvantage
Question 2: What is the difference between guaranteed and earned benefits?
Answer:
Guaranteed Benefits:
Benefits are guaranteed – partners receive benefits simply by being members of Ingram Micro Ultra based on their tier level.
Earned Benefits:
Rewarded to members for completing specific actions, such as making qualifying purchases, completing a training, attending an event, and more!
Note: All benefits and offerings can vary by country, are subject to change, and may be limited by availability. View current offerings on the Ultra membership page and reward portal.
Question 3: What are Ultra Reward Points?
Answer: Ultra Reward Points are earned through:
Qualifying purchases
Vendor-funded campaigns
Targeted engagement activities
Question 4: Who earns the points – the reseller or individuals?
Answer: Points are rewarded to the company (House Account). Depending on country, they may also be rewarded to the individual. If points can be earned by the individual, the reward point widget on your membership page will indicate this.
Question 5: How do reward points work?
Answer:
Points can be redeemed from a Rewards Catalog .
Opportunities to earn and offerings in the reward catalog vary by country.
Points are rewarded when a partner completes a qualify activity.
Note: there may be a delay in point allocation, please allow 7-10 business days from completion of activity for points to be allocated
Points will be reflected in the reward portal and on the reward widget on the membership page.
Question 6: Does the reseller have to order through Xvantage to earn reward points?
Answer: Not all orders are required to be placed through Xvantage to earn. Campaign parameters and qualifications depend on the specific campaign and T&Cs. Eligibility and qualifying actions will be shared with each campaign. These could include hitting revenue goals, selling specific SKU’s etc.
Question 7: Do reward points expire?
Answer: Yes, reward points expire 6 months from date of issuance. Customers will receive notifications including information on point balance and associated expiration date.