Summary:
This article addresses various questions related to product invoices and their management in Xvantage.
Table of Contents:
What is the deadline for canceling a product invoice (DANFE) at SEFAZ?
The invoice was issued with incorrect data, but the material is correct. Is it possible to correct this?
An invoice for a product was issued without being requested, or it has incorrect data, but it has already been shipped. Is it possible to request cancellation or to report the transaction as unrecognized on the SEFAZ website?
We re-invoiced an invoice, but the credit from the write-off transaction was used incorrectly.
The XML files for my invoices are being sent to an invalid email address. Who should I contact to request the correction?
The delivered material is correct, but the invoice data is incorrect. Will it be necessary to return the goods?
What is the payment deadline for the product invoice?
When is the process of re-invoicing a product invoice authorized?
In cases where the amount corresponding to the reseller is incorrect, should the invoice be reissued?
Question 1: What is the deadline for canceling a product invoice (DANFE) at SEFAZ?
Answer: The regulatory deadline is 24 hours (except in Espírito Santo, where there is no deadline for this to occur), considering that the merchandise has not yet been shipped.
Question 2: The invoice was issued with incorrect data, but the material is correct. Is it possible to correct this?
Answer: No. Refuse the merchandise at the time of delivery, making a note on the back of the invoice and on the transport document, in the presence of the carrier.
Subsequently, coordinate with your sales representative whether or not to place a new order while the invoice with the discrepancy returns to the base.
Question 3: An invoice for a product was issued without being requested, or it has incorrect data, but it has already been shipped. Is it possible to request cancellation or to report the transaction as unrecognized on the SEFAZ website?
Answer: Under no circumstances should an invoice be canceled during transport. You should contact your sales representative to check the possibility of interrupting the ongoing delivery and returning the material to our stock. In case of attempted delivery by the carrier, it is recommended that the customer refuse receipt immediately, noting this on the back of the invoice.
Question 4: We re-invoiced an invoice, but the credit from the write-off transaction was used incorrectly.
Answer: The customer should contact our finance department to understand the write-off transaction, as it occurs after the re-invoicing or cancellation process is finalized.
Question 5: The XML files for my invoices are being sent to an invalid email address. Who should I contact to request the correction?
Answer: Contact the Ingram Micro registration team to change the end customer's email address: cadastro@ingrammicro.com.br
Question 6: The delivered material is correct, but the invoice data is incorrect. Will it be necessary to return the goods?
Answer: If the material is correct and correction is not possible through the issuance of a tax rectification letter, supplementary invoice, declaration of non-use of taxes, or financial discount, the merchandise must be refused upon receipt or a return must be issued later. In this case, a request must be generated in our "Contact Us" section within 7 days after the delivery is completed.
Question 7: What is the payment deadline for the product invoice?
Answer: The agreed payment deadline is counted from the date the invoice is issued, not from the date the material is received.
Question #8: When is the process of re-invoicing a product invoice authorized?
Answer: Re-invoicing an invoice is not authorized if the goods have already been shipped.
Question #9: In cases where the amount corresponding to the reseller is incorrect, should the invoice be reissued?
Answer: No. In case of discrepancies in amount, please open a ticket in the "Contact Us" section.