Summary:
Seamless Move transfers an end customer's Microsoft NCE and Azure subscriptions to be transferred between distributors/partners. For Ingram Micro (distributor / Indirect Provider), this includes inbound transfers from other distributors/Direct Bill partners, outbound transfers to other distributors/Direct Bill Partners, and reseller to reseller moves within our marketplace.
Ingram Micro acts as a Microsoft CSP Distributor. Seamless Move facilitates subscription transfers into and out of the Ingram Micro marketplace according to Microsoft Partner Center policies.
Table of Contents:
1. Key Steps
2. Transfer Paths and Business Rules
3. Key Rules
4. Subscription-Type Support Matrix
5. Billing, Credits & Refunds
6. Outbound Transfer Policy
7. Timelines & SLAs
8. Additional Resources
1. Key Steps:
• Relationship: The customer accepts a relationship request from the Target Partner directly or through a reseller. The customer or reseller must have an active relationship with Ingram Micro.
• Request: The Target Partner initiates a transfer request. For outbound from Ingram, the reseller submits the Wufoo Outbound Transfer Request form, routed to the country-specific Ingram Micro email alias.
• Review: The Source Partner reviews the request and selects specific subscriptions for transfer.
• Completion: Once approved, billing ownership shifts to the Target Partner. Ingram notifies the reseller and processes any credits in the next billing cycle.
2. Transfer Paths and Business Rules
Reframed around Ingram Micro's position (Distributor):
Inbound to Ingram Micro
• Direct Bill Partner → Ingram Micro
• Other distributors → Ingram Micro
Outbound from Ingram Micro
• Ingram Micro → Direct Bill Partner
• Ingram Micro → Other distributor
3. Key Rules
• Initiation: The Target Partner starts the process. For outbound from Ingram, the reseller triggers the process via the Wufoo form.
• Consent: Source partners must explicitly approve the transfer.
• Permissions: Specific roles in Ingram can approve transfers.
• Indirect Resellers: Must coordinate with Ingram Micro (the billing owner) to execute transfers.
• Transitioning Partners: Direct Bill partners moving to an indirect
model can transfer customers to Ingram Micro.
• Regional Alignment: Source and target partners must operate in the same Microsoft region.
• Request Expiration: Transfer requests expire in 30 days if no action is taken.
Additional Resources
Note: For additional information, see Microsoft's documentation.
4. Subscription-Type Support Matrix
• Supported: NCE License-Based, NCE Azure, Azure Reservations.
• Unsupported: Legacy CSP (must migrate first), Third-Party Marketplace, Software Subscriptions (in progress).
5. Billing, Credits & Refunds
Ingram remains the Billing Partner until the approval date. The Target Partner assumes responsibility on the effective date. This hand-off prevents billing gaps.
6. Outbound Transfer Policy
• Moving direct to Microsoft — Declined
• Moving to another Indirect Provider/Distributor — Approved/declined after review
• Acquisition/Merger — Considered for approval (with due diligence)
7. Timelines & SLAs
Requests expire 30 days after receipt. Partner Center processing takes up to 72 hours after approval.
Summary:
Seamless Move transfers an end customer's Microsoft NCE and Azure subscriptions to be transferred between distributors/partners. For Ingram Micro (distributor / Indirect Provider), this includes inbound transfers from other distributors/Direct Bill partners, outbound transfers to other distributors/Direct Bill Partners, and reseller to reseller moves within our marketplace.
Ingram Micro acts as a Microsoft CSP Distributor. Seamless Move facilitates subscription transfers into and out of the Ingram Micro marketplace according to Microsoft Partner Center policies.
Table of Contents:
1. Key Steps
2. Transfer Paths and Business Rules
3. Key Rules
4. Subscription-Type Support Matrix
5. Billing, Credits & Refunds
6. Outbound Transfer Policy
7. Timelines & SLAs
8. Additional Resources
1. Key Steps:
• Relationship: The customer accepts a relationship request from the Target Partner directly or through a reseller. The customer or reseller must have an active relationship with Ingram Micro.
• Request: The Target Partner initiates a transfer request. For outbound from Ingram, the reseller submits the Wufoo Outbound Transfer Request form, routed to the country-specific Ingram Micro email alias.
• Review: The Source Partner reviews the request and selects specific subscriptions for transfer.
• Completion: Once approved, billing ownership shifts to the Target Partner. Ingram notifies the reseller and processes any credits in the next billing cycle.
2. Transfer Paths and Business Rules
Reframed around Ingram Micro's position (Distributor):
Inbound to Ingram Micro
• Direct Bill Partner → Ingram Micro
• Other distributors → Ingram Micro
Outbound from Ingram Micro
• Ingram Micro → Direct Bill Partner
• Ingram Micro → Other distributor
3. Key Rules
• Initiation: The Target Partner starts the process. For outbound from Ingram, the reseller triggers the process via the Wufoo form.
• Consent: Source partners must explicitly approve the transfer.
• Permissions: Specific roles in Ingram can approve transfers.
• Indirect Resellers: Must coordinate with Ingram Micro (the billing owner) to execute transfers.
• Transitioning Partners: Direct Bill partners moving to an indirect
model can transfer customers to Ingram Micro.
• Regional Alignment: Source and target partners must operate in the same Microsoft region.
• Request Expiration: Transfer requests expire in 30 days if no action is taken.
Additional Resources
Note: For additional information, see Microsoft's documentation.
4. Subscription-Type Support Matrix
• Supported: NCE License-Based, NCE Azure, Azure Reservations.
• Unsupported: Legacy CSP (must migrate first), Third-Party Marketplace, Software Subscriptions (in progress).
5. Billing, Credits & Refunds
Ingram remains the Billing Partner until the approval date. The Target Partner assumes responsibility on the effective date. This hand-off prevents billing gaps.
6. Outbound Transfer Policy
• Moving direct to Microsoft — Declined
• Moving to another Indirect Provider/Distributor — Approved/declined after review
• Acquisition/Merger — Considered for approval (with due diligence)
7. Timelines & SLAs
Requests expire 30 days after receipt. Partner Center processing takes up to 72 hours after approval.