Microsoft Auto-Renewal Troubleshooting Xvantage™

Summary:

This article outlines common issues with the auto-renew option for Microsoft subscriptions and provides guidance on how to resolve them.

Table of Contents:

1. Issue 1: Manage Renewal Options is disabled

2. Issue 2: I don’t see “Manage renewal options” anywhere

3. Issue 3: The success message appears, but the status didn’t change

4. Issue 4: I closed the modal by mistake

Issue 1: Manage Renewal Options is disabled

Resolution:

Select at least one subscription in the table. The button enables only when you have one or more selections.

Issue 2: I don’t see “Manage renewal options” anywhere

Resolution:

• Confirm you are on either the Subscriptions Management page or a Subscription detail page.

• Confirm your role has permission to manage renewals.

Issue 3: The success message appears, but the status didn’t change

Resolution:

• Close the success message. If it does not automatically update, refresh the page.

• If the issue persists, capture the subscription ID and contact support.

Issue 4: I closed the page by mistake

Resolution:

If you closed the modal using Cancel, X, or clicking outside the overlay, no changes were saved. Open Manage renewal options again and confirm.