Migration Error Adobe Subscription in the Process of Being Migrated Troubleshooting in Xvantage™

Summary:

This article explains why the Subscription Is in the Process of Being Migrated error occurs during an Adobe subscription import and what steps you can take to complete the migration successfully.

Issue:

When importing an Adobe subscription using Seamless Move in Xvantage™, one of the following messages may be displayed:

“Transfer currently in progress”

or

“Subscription is in the process of being migrated”

This error prevents the subscription from being imported or transferred until the current migration process is complete.

Cause:

This error occurs when the Adobe subscription is already undergoing a migration or transfer.

During the migration process, Adobe temporarily locks the subscription to prevent multiple transfer requests from being processed simultaneously. As a result, any additional import or migration attempts are blocked until the active transfer is completed.

Common scenarios include:

• A migration request was recently submitted and is still being processed.

• Another user has already initiated a transfer for the same subscription.

• The migration process is pending completion within Adobe's systems.

Resolution:

Option 1: Wait for the Migration to Complete

1. Verify whether a migration or transfer request was recently submitted for the subscription.

2. Allow the migration process to complete.

3. After the migration is finished, retry the Seamless Move import.

Option 2: Verify Migration Status

If the status remains unchanged for an extended period:

1. Confirm that no other users are actively processing a migration for the same subscription.

2. Review any available migration or transfer status information.

3. Retry the import after confirming that the previous migration request has completed.

Option 3: Contact Support

If the subscription remains in a migration state longer than expected:

1. Gather the subscription details and customer information.

2. Contact Ingram Micro Support for assistance.

3. Provide the error message and any relevant migration details to help expedite troubleshooting.

Verification

After the migration process has completed:

1. Return to Seamless Move.

2. Retry the subscription import.

3. Verify that the subscription imports successfully without the migration error.

If the error continues to occur, contact Ingram Micro Support for further investigation.