Summary:
This article explains why an Adobe subscription transfer or import fails with the Multiple Source Subscriptions error and outlines the steps required to resolve the issue.
Issue:
When attempting to transfer or import an Adobe subscription using Seamless Move in Xvantage™, the following error may be displayed:
“Migration order could not be created. The current migration order has multiple source subscriptions.”
This error prevents the transfer or import from completing successfully.
Cause:
This error occurs when Adobe detects multiple active source subscriptions associated with the same customer account.
This situation can occur when:
The Adobe account has previously been transferred between multiple resellers.
Multiple subscriptions exist for the same Adobe authorization code or customer account.
Adobe identifies more than one eligible source subscription for the migration.
The system cannot determine which subscription should be used as the primary source for the transfer.
To prevent duplicate assets, licensing conflicts, or incorrect migrations, Adobe blocks the transfer until the subscription records are reviewed and corrected.
Resolution:
This issue cannot be resolved directly in Xvantage™.
To resolve the issue:
Capture the details displayed in the error message, including:
Adobe Authorization Code
Subscription ID
Customer information
Contact Ingram Micro Support.
Provide the support team with:
The Subscription ID referenced in the error
The Adobe Authorization Code
A screenshot of the error message, if available
Ingram Micro Support will investigate the Adobe account and identify the duplicate or conflicting source subscriptions.
After the duplicate subscription records have been reviewed and corrected, retry the transfer using Seamless Move.
Note: Resolution may require coordination with Adobe to remove or correct duplicate migration sources associated with the customer account.
Verification
After the duplicate source subscription issue has been resolved:
Return to Seamless Move in Xvantage™.
Retry the subscription transfer or import.
Verify that the migration proceeds successfully without the Multiple Source Subscriptions error.
If the error persists, provide the updated error details to Ingram Micro Support for further investigation.