Overview:
This document will help you how to Enable or Disable Auto Renew for a Subscription in Xvantage.
Subtopic 1: How to Enable Auto Renew for a Subscription in Xvantage
Process:
Log in to Xvantage.
Hover over the left navigation menu and click My business.
Click on Subscriptions.
Search for a subscription in the search field by typing vendor name or specific number.
A list with all subscriptions based on your criteria search will appear.
Select a subscription by clicking on the blue subscription number (hyperlink) in the Subscription column. The subscription will load on the page.
Click on Change option on the top right of the subscription page.
Select Enable auto-renew from the drop-down menu.
A pop up window will appear to Confirm enable auto-renew option. There will be a message: “When subscription auto-renew is enable renewal order is created and subscription is renewed on renewal date.”
Click on Enable auto renew to proceed.
A message in a green box will appear to confirm that is now enabled.
If there is a message “Error occurred while updating the auto-renewal flag.”, this means that the change is not applied to the subscription. In this case check the subscription details to find where must be the reason.
Subtopic 2: How to Disable Auto Renew for a Subscription in Xvantage
Process:
Log in to Xvantage.
Hover over the left navigation menu and click My business.
Click on Subscriptions.
Search for a subscription in the search field by typing vendor name or specific number.
A list will all subscriptions based on your criteria search will appear.
Select a subscription by clicking on the blue subscription number (hyperlink) in the Subscription column. The subscription will load on the page.
Click on Change option on the top right of the subscription page.
Select Disable auto-renew from the drop-down menu.
A pop up window will appear to Confirm enable auto-renew option. There will be a message: “When subscription auto-renew disabled, renewal order is not created and subscription is expired on expiration date.”
Click on Disable auto renew to proceed.
A message in a green box will appear to confirm that is now disabled.
If there is a message “Error occurred while updating the auto-renewal flag.”, this means that the change is not applied to the subscription. In this case check the subscription details to find where must be the reason.