Summary:
This article explains why the No plans available error occurs during an Adobe subscription migration and outlines the available options for continuing the customer's subscription in Xvantage™.
Issue:
When attempting to import an Adobe subscription using Seamless Move in Xvantage™, the following message is displayed:
“No plans available”
This error prevents the migration from being completed successfully.
Cause:
The No plans available error occurs when Xvantage™ cannot identify a matching Adobe VIP Marketplace plan for one or more products associated with the subscription being imported.
This can occur in the following scenarios:
The Adobe product SKU is new and has not yet been published in the Ingram Micro Marketplace.
The Adobe product has reached End of Sale (EOS) status and is no longer available for purchase.
The subscription contains products that cannot be mapped to an active Adobe VIP Marketplace offering.
Adobe does not support migration of the specific product to a currently available marketplace plan.
When no eligible replacement plan is available, the import cannot proceed.
Resolution:
Scenario 1: The Product Is New
If the product is newly released:
Verify whether the product is available for purchase in Xvantage™.
If the product is not yet available, wait until it is published in the marketplace.
Retry the Seamless Move import after the product becomes available.
Scenario 2: The Product Is End of Sale (EOS)
If the product has been discontinued or is no longer sold:
Identify an active Adobe product that meets the customer's licensing requirements.
Create a new order for the supported product in Xvantage™.
Work with the customer to transition to the new subscription plan.
Note: End-of-sale products cannot be migrated if no supported VIP Marketplace equivalent exists.
Scenario 3: No Marketplace Mapping Exists
If the subscription contains products that cannot be mapped to an active Adobe VIP Marketplace plan:
Review the affected products.
Determine whether an alternative supported subscription is available.
Purchase the replacement subscription through Xvantage™ if required.
In these situations, migration of the existing subscription may not be possible.
Verification
After identifying a supported Adobe plan:
Retry the import using Seamless Move.
Confirm that the subscription can be mapped to an active VIP Marketplace offering.
Verify that the migration completes successfully.
If no supported plan is available, contact Ingram Micro Support for guidance on available migration or replacement options.