Summary
This article answers frequently asked questions about the proactive support capability that identifies Microsoft subscription orders stalled in the Tiers Setup stage and initiates the appropriate resolution workflow to help move eligible orders through provisioning more efficiently.
Question: What is Proactive Support for Microsoft Orders Stalled in Tiers Setup?
Answer: Xvantage can now proactively identify Microsoft subscription orders stalled in Tiers Setup and initiate the appropriate resolution workflow. This helps address order bottlenecks earlier, reducing manual intervention and helping move eligible orders through provisioning more efficiently. The capability continues to operate with established human review and operational safeguards.