Summary:
This FAQ article explains how to access the Return Policy in Xvantage and answers a common question about why the credited amount for a returned product may differ from the original purchase amount.
Table of Contents
How can I view the Return Policy in Xvantage?
I returned a product, but the credited amount is lower than the amount I originally paid. Why?
Question #1: How can I view the Return Policy in Xvantage?
Answer: You can review the official Ingram Micro Mexico Return Policy by visiting the following link: Return Policy | Xvantage. The policy provides detailed information about return eligibility, requirements, processing guidelines, and any applicable fees.
Question #2: I returned a product, but the credited amount is lower than the amount I originally paid. Why?
Answer: The credited amount may be lower than the original purchase price if the product's list price decreased after the purchase was made.
According to the Return Policy, returned products are credited based on the current list price at the time the product is received by the branch, rather than the original invoice price.
As a result, the credit issued may reflect the difference between:
The price shown on the original invoice.
The current list price when the returned product is received.
In addition, if the return involves applicable charges, rebates, discounts, or other adjustments from the original transaction, a separate invoice may be generated to account for those amounts.
For complete details, refer to the official Return Policy | Xvantage or contact your Sales Representative for assistance.