Summary:
This FAQ explains the RMA contact number for the United States (US) and outlines the eligibility requirements for requesting an E-Tag/Electronic Return Label, including weight and size limits, eligible RMA reason codes, exceptions, and when a Truck Pick-Up (LTL) is required instead.
Question: What is the RMA contact number for the United States (US)?
Answer: Use the following contact number for RMA return label requests:
Phone: 800-274-4800
E-Tag / Electronic Return Label Eligibility
Issue an E-Tag/Electronic Label Return only upon customer request.
Carton must weigh 150 lbs. or less.
Combined dimensions (Length + Width + Depth) must be 165 inches or less.
Eligible RMA reason codes:
DM
DF
IN
OS
TE
WS
WW
SB and BE RMAs are not eligible unless specifically indicated on the customer's account profile.
Returns exceeding weight or dimension limits must follow the Truck Pick-Up (LTL) process.