Summary:
This FAQ explains when to use an Ingram E-Tag/Electronic Return Label versus your own shipping method for an RMA, based on the return region, reason code, package weight and dimensions, regional requirements, and situations that require a Truck Pick-Up (LTL) instead.
Question: For an RMA, should I use an Ingram shipping label or my own shipping label?
Answer: Whether an Ingram shipping label can be used depends on the RMA region, reason code, and package eligibility.
Use an Ingram E-Tag/Electronic Return Label When:
The RMA reason code is eligible for E-Tag processing in the applicable region.
The package weighs 150 lbs. or less.
The package dimensions (Length + Width + Depth) are 165 inches or less.
Regional requirements are met:
US: Issue an E-Tag only when specifically requested by the customer.
Use Your Own Shipping Method When:
The RMA reason code is not eligible for E-Tag processing.
The package exceeds 150 lbs. or 165 inches total dimensions.
The return falls under a category excluded from E-Tag eligibility (such as certain SB, BE, or customer-error/open-box scenarios, depending on the region).
Additional Information:
Returns that exceed the E-Tag weight or dimension limits must be handled through the Truck Pick-Up (LTL) return process rather than using a standard return shipping label.