Summary:
This document provides information how to fix common errors when cancelling a subscription in Xvantage.
Issue 1:
“According to the terms of service, this subscription cannot be cancelled. Turn off auto-renewal and wait until the subscription expires”
Cause:
Auto-renewal is enabled.
Resolution:
Disable auto-renewal and wait until the subscription expires.
Issue 2:
“Cancellation is now impossible. Please try again later. Subscription cancellation is allowed after confirmation by Vendor. For more information please contact Sales representative / Account manager”
Cause:
Subscription is not confirmed by Vendor.
Resolution:
Please contact your Sales representative / Account manager at Ingram Micro.