Summary:
This article explains why some customers may be unable to finalize and place an order online in Xvantage and provides the appropriate contact information to request assistance from the Quoting team.
Issue:
When attempting to finalize a quote and submit an order online, customers may receive the following error message:
“This quote is not available for finalizing and placing an order online. Please contact your sales representative for support.”
Cause:
This message indicates that the quote cannot be processed through the standard online ordering workflow in Xvantage™. Additional review, validation, or manual processing by the Quoting team may be required before the order can be completed.
Resolution:
If this message is displayed, contact the Quoting team for assistance with processing the quote:
Via the Link: https://app.pipefy.com/public/form/5FHeNkz9?tipo_de_solicita_o=Externa%20(Preenchimento%20revenda)
Phone: 11 2078-4200
After receiving the request, the Quoting team will review the quote and provide guidance on the next steps.