Summary:
This FAQ article explains why Microsoft license orders may fail when monthly (NCE COM MTH) and annual (NCE COM ANN) subscriptions are included in the same order. It also describes how to resolve the issue by creating separate orders for each billing frequency.
Issue:
The order fails validation or cannot be submitted when Microsoft NCE subscriptions with different billing frequencies are included in the same order.
Cause:
Microsoft does not allow monthly and annual NCE subscriptions to be purchased within the same order.
Common billing terms include:
NCE COM MTH (monthly billing)
NCE COM ANN (annual billing)
If both billing terms are included in a single order, the order will fail validation.
Resolution:
Separate the products into different orders based on their billing frequency:
Create and submit an order containing only NCE COM MTH products.
Create and submit a separate order containing only NCE COM ANN products.
Verify that both orders are processed successfully.
Best Practices:
✅ Check the billing term before adding products to your cart.
✅ Group all NCE COM MTH products in one order.
✅ Group all NCE COM ANN products in a separate order.
❌ Do not mix NCE COM MTH and NCE COM ANN products in the same order.