Summary:
This article explains the different order statuses in Xvantage and what each status means. It also describes order fulfillment and provisioning, and outlines the actions you can take if your order is delayed, under review, partially delivered, cancelled, or awaiting fulfillment.
Table of Contents:
What do the different order statuses mean in Xvantage?
What is order fulfillment?
What is order provisioning?
What should I do if my order is on back order, under credit review, on sales hold, partially delivered, shipped partially, cancelled, or in fulfillment?
Question #1: What do the different order statuses mean in Xvantage?
Answer: The Order Status page in Xvantage (My Business > Orders) allows you to track your order from submission through delivery. The following statuses help you understand where your order is in the fulfillment process.
Processing: Order acknowledged and accepted. Sales order pending to be created, confirmation will be shared shortly.
Open / In Progress: Your order is being worked on. Come back later for further updates.
Back-ordered: Product is out of stock. Awaiting product to be received in Ingram Micro warehouse.
Credit Review/Credit Check: Order being reviewed by credit team..
Important:
Most automated credit checks are completed within a few hours.
If approved, the status typically changes to Processing or Released.
If the order remains in this status for an extended period, contact your Account Manager or Credit Manager for assistance.
Under review: Order being reviewed internally by Ingram Micro. No action required from customer.
Sales Hold: Your order is being reviewed internally by Ingram Micro. No customer action is required unless additional information is requested.
Warehouse processing: Order is with the warehouse and preparations are being made for shipment.
Ready to ship: Your order has completed processing and is being prepared for shipment.
Partially Shipped: Some products within the order handed to carrier for delivery
Shipped: Order handed to carrier for delivery
Partially Delivered: Some products within the order are delivered to customer location
Delivered: Order delivered to customer location. location.
Cancelled: Your order has been cancelled and will not be processed further. For additional information, refer to the "Why Is My Order Cancelled or in Sales Hold in Xvantage?" article.
Action Required: Additional information or corrective action is needed before the order can continue through the fulfillment process. To resolve the issue or obtain an estimated timeline, contact your sales representative and provide the relevant order details.
Question #2: What is order fulfillment?
Answer: Order fulfillment is the end-to-end process of receiving, processing, picking, packing, shipping, and delivering a customer's order. The process begins when an order is placed and ends when the products are successfully delivered to the customer.
Question #3: What is order provisioning?
Answer: Order provisioning is the process of activating, configuring, or enabling access to a purchased service, subscription, or digital product. It occurs after an order is processed and ensures the customer can access and use the purchased solution.
Provisioning activities may include:
Creating user accounts
Assigning licenses
Configuring environments
Activating cloud services or subscriptions
Question #4: What should I do if my order is on back order, under credit review, on sales hold, partially delivered, shipped partially, cancelled, or in fulfillment?
Answer: If your order remains in one of these statuses longer than expected:
Submit a support ticket for assistance.
Contact your Ingram Micro sales representative for an update.
Have your order number available to help expedite the investigation.
For detailed guidance, refer to:
How to Submit a Support Ticket in Xvantage
How to Contact a Sales Representative for Sales Inquiries in Xvantage