Summary:
This article overviews the specific cases when customers might need to get in touch with their account manager or assigned sales representative with a query. If you have your sales representative’s contact details, please contact them directly.
Question: When should I reach out to Sales with a particular query/request?
Answer:
Bid, deal ID, vendor discount verification, product and quantity availability
Challenges with discount codes and multiple pricing discounts
Challenges with serial numbers and dates in renewal quotes
Inconsistency between vendor discounts and SKU pricing in Xvantage
Inconsistent pricing between accounts
Incorrect paperwork generated for a specific bid
Issues accessing a quote
Issues accessing or applying a bid, special pricing, deal ID or vendor discount (any vendor)
Issues ordering a quote through self-service functionality
Issues to access specific stock keeping unit (SKU) including CNA/ vendor authorization errors
Management of direct shipping orders and queries including cancellation and/ or rebooking
Missing bid reference and/ or bid number
Order cancellation
Pricing discrepancy between platforms (Xvantage for Customers and Channel Online)
Pricing discrepancy between quotes from different dates
Pricing discrepancy between received IM quote and vendor deal discount
Queries and discrepancy with vendor rebates and discounts
Queries on government, public sector, education and nonprofit pricing and discounts
Queries on products available through a vendor, but not listed within the Ingram Micro portfolio
Queries on quotes with updated pricing and/ or revised quotes
Questions on displayed pricing
Requests to have bid, deals or deal ID present