Summary:
Browser cache and cookies can cause websites to behave unexpectedly when outdated data is used. Clearing the cache and cookies or performing a hard refresh usually resolves loading, display, and functionality issues quickly.
Issue:
Websites may not function as expected—buttons may not work, fields may be missing, pages may fail to load properly, or the site may appear broken or outdated.
Cause:
This issue is commonly caused by cached data or cookies stored in the browser. When a website is updated but the browser continues to use outdated cached files, it can result in display or functionality issues.
Use this guide if you experience any of the following:
Missing fields or buttons
Pages not loading correctly
Being stuck in a loop or seeing repeated error messages
A website that looks outdated or broken
Resolution 1: Clear Cookies and Cache
Google Chrome
Click the three dots in the top-right corner.
Go to Settings, click Privacy and security and select Clear browsing data.
Choose Cookies and other site data and Cached images and files.
Click Clear data.
Reload the website.
Mozilla Firefox
Click the three lines in the top-right corner.
Go to Settings and click Privacy & Security.
Scroll to Cookies and Site Data and click Clear Data.
Select both options and click Clear.
Reload the website.
Safari (Mac)
Click Safari in the top menu and click Settings.
Go to the Privacy tab.
Click Manage Website Data and select Remove All.
Confirm and reload the website.
Microsoft Edge
Click the three dots in the top-right corner.
Go to Settings and click Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Select Cookies and other site data and Cached images and files.
Click Clear now and reload the site.
Resolution 2: Quick Fix: Hard Refresh
Windows/Linux: Ctrl + F5
Mac: Command + Shift + R
This forces the browser to reload the page without using cached files.