Summary:
This document details the common issues that restrict Quote generation in Xvantage.
Issue:
Can't generate a quote in Xvantage
Cause:
The quote has reached the maximum threshold limit.
Special shipping requirements are needed for the quote to be processed.
The quote has not been activated yet.
The quote has been marked as non‑orderable by an Ingram Associate or the vendor.
Resolution:
The quote has reached the maximum threshold limit.The system restricts further processing when a quote exceeds the allowed threshold.
Special shipping requirements are needed for the quote to be processed.Additional shipping details must be provided before the system can proceed.
The quote has not been activated yet.Inactive quotes cannot be generated or processed until they are fully activated.
The quote has been marked as non‑orderable by an Ingram Associate or the vendor. In this case, the user may lack the necessary permissions to place the order. The user must contact their company administrator to update their profile or adjust permissions before proceeding.