GDE Bid Management: End User Not Mapped FAQ CRM

Summary:

Most of the issues coming through GDE are now standard bid‑related concerns rather than GDE-specific problems. This FAQ article on “End Users Not Mapped” is an example. It enables associates to identify and resolve these issues independently, reducing the need for immediate escalation.

Question: What should I do if a bid is not applying because the end user is not mapped?

Answer:

1. In Cop tool review end user if it's a vendor like HPE that needs end users mapped.  

2. Click in the box and add end user, then resend to GDE.