Summary:
Users can now search knowledge articles, follow guided content, and access release resources, while also submitting and managing support tickets through a structured flow with suggested resolutions, attachments, status tracking, and escalation options. The AI-powered Digital Assistant is available across X4A to support tasks such as order tracking, returns and claims access, workflow guidance, and conversational ticket management—enabling faster, more efficient support directly within the platform.
Questions:
Who are the users that can make full use of the Help & Support & Digital Expanded function in X4C?
Is there a faster way to access this function?
Answers:
The Associate, the Reseller and the Vendor can access this function and send tickets.
Yes. The blue chat button found at the bottom right of the screen can immediately lead to the Help & Support function. Just type in the question or query and the AI from Ingram Micro's backend will provide answers.