How to Search for Returns and Claims Knowledge Base Articles in Xvantage for Associates

Overview:

This guide explains how to search for Returns and Claims Knowledge Base (KB) articles in Xvantage for Associates (X4A). Depending on your needs, you can search for articles intended for associates or customer-facing articles for resellers.

Process:

1. Go to My Apps and open Okta.

2. In Okta, search for Xvantage for Associates(X4A) and open it.

3. Within X4A, hover over the left navigation menu and click Xvantage Help and Support.

4. To search for Returns and Claims KB articles intended for associates, click For Myself.

5. To search for Returns and Claims KB articles intended for customers, click For a Reseller.

6. In the search box, enter Returns and Claims.

7. The relevant KB articles will be displayed. Click an article to view its details.