Summary:
This document explains why the error “3YC_INSUFFICIENT_QUANTITY” appears when importing an Adobe subscription into Xvantage using Seamless Move and outlines the required steps to resolve the issue.
Issue:
When attempting to import an Adobe subscription using Seamless Move in Xvantage™, the import fails and the following error message is displayed:
“Customer is not eligible for transfer. Reason: 3YC_INSUFFICIENT_QUANTITY”
This error prevents the subscription from being imported into the Ingram Micro Marketplace.
Cause:
This error occurs when the customer’s Adobe VIP agreement is under a 3‑Year Commitment (3YC) and the current number of active licenses is below the minimum committed quantity.
Key points:
Adobe requires customers under a 3‑Year Commitment to maintain a minimum number of licenses for the full commitment term.
The customer’s active license count has fallen below the committed minimum.
Because the agreement has not yet been migrated to VIP Marketplace, Ingram Micro cannot add licenses on the customer’s behalf.
Adobe blocks the transfer until the license count meets or exceeds the 3YC minimum.
As a result, Adobe does not allow the migration to proceed.
Resolution:
Follow the steps below to resolve the issue:
1. Verify that the 3YC_INSUFFICIENT_QUANTITY error is displayed during the Seamless Move import process.
2. Validate the customer’s 3‑Year commitment - ask the reseller or customer to confirm:
Their minimum committed license quantity under the 3YC agreement
Their current active license count
Whether licenses were recently reduced or removed
3. Explain the limitation in Xvantage™ - Because the subscription has not yet been migrated to VIP Marketplace, Ingram Micro cannot add licenses to restore compliance. Only Adobe can resolve the license shortfall at this stage.
4. Direct the customer to Adobe Support:
The customer must contact Adobe Support directly by raising a ticket from their Adobe Admin Console.
Adobe will advise on how to proceed, which may include:
o Adding the required number of licenses
o Adjusting the agreement
o Finalizing the migration to VIP Marketplace
o Resolving any discrepancies in the 3YC commitment
5. Once Adobe confirms the agreement is compliant, retry the Seamless Move import. The import should complete successfully once the license minimum is met.