Summary:
This document explains why the error “No Tier Config Found” appears when importing an Adobe subscription into Xvantage using Seamless Move and provides the steps required to generate the missing Adobe tier configuration.
Issue:
When attempting to import an Adobe subscription using Seamless Move in Xvantage, the import fails and the following error message is displayed:
“No Tier Config Found”
This error prevents the Adobe subscription from being imported into the Ingram Micro Marketplace.
Cause:
This issue occurs when the reseller account being used for the import has never transacted Adobe through Ingram Micro.
Because there has been no prior Adobe transaction:
The Adobe Tier Configuration has not been automatically created in My Partnerships within the Ingram Micro Marketplace.
Without this tier configuration, Xvantage cannot validate the reseller’s Adobe setup.
As a result, the Seamless Move import is blocked.
Resolution:
Follow the steps below to generate the missing Adobe Tier Configuration:
Log in to Xvantage for Associates.
Use the search bar to find an Adobe VIP Marketplace product:
Adobe VIP Marketplace – Only Commercial
Adobe VIP Marketplace – Government
Adobe VIP Marketplace – Education
Add the selected Adobe product to your shopping cart.
Proceed through the checkout process. Continue until you reach the Reseller Options step but do not place the order.
At the Reseller Options step, the system will automatically generate the Adobe Reseller ID and create the Adobe Tier Configuration under My Partnerships.
Return to Seamless Move → Import and retry importing the Adobe subscription. The import should now complete successfully.