Summary
Learn why an account may be placed on hold and how to request reactivation. This article explains the steps to restore account access and what to do if your account has available credit.
Table of Contents:
Why is my account on hold?
How do I reactivate my account?
Do I need to complete the reactivation form if my account has credit?
What should I do if my account has credit?
I received a message stating that my account is on hold due to inactivity. I completed the reactivation form. How long does it take for my account to be reactivated?
Question #1: Why is my account on hold?
Answer: An account may be placed on hold due to:
Account inactivity, or
An outstanding account balance.
Question #2: How do I reactivate my account?
Answer: To request account reactivation, complete the reactivation form: https://forms.office.com/r/rsVVLWycL2. Once the form is submitted, your request will be reviewed and processed.
Question #3: Do I need to complete the reactivation form if my account has credit?
Answer: No. If your account has available credit, you do not need to submit the reactivation form.
Question #4: What should I do if my account has credit?
Answer: Contact your Collections Representative for assistance with reactivating your account.
Question #5: I received a message stating that my account is on hold due to inactivity. I completed the reactivation form. How long does it take for my account to be reactivated?
Answer: To proceed with the reactivation of your account, please send your updated tax status certificate for the current month to reactivaciondeclientes@ingrammicro.com. Once the required document has been received and reviewed, the reactivation process will take one (1) day. If you have already submitted the certificate, you may contact the same email address for a status update.