Issue:
This document outlines the steps to follow if a payment is unsuccessful when placing an order in Xvantage.
Cause:
A failed order during the checkout process.
Resolution:
If a payment is unsuccessful, there are a few things to check:
Ensure that the order is visible on the Order List page within 5 minutes of placing the order. If it is not, then the order wasn’t processed.
If the issue persists, contact Ingram Micro Customer Support for assistance.
You can find contact information on the Ingram Micro website Contact us Page.
If asked, provide your order details and any error messages you received during the transaction.