How to Search Orders Using a Branch Customer Number in Order Status Tracking in Xvantage for Associates

Overview: 

This document explains how to search for orders using a branch customer number in the Order Status Tracking page in Xvantage for Associates.

Process:

1. Go to My Apps and open Okta.

2. In Okta, search for Xvantage for Associates (X4A) and open it.

3. In X4A, hover over the left navigation menu and select Sales.

4. Click Order Status Tracking.

5. You will be redirected to the Order Status Tracking page.

6. Locate the Search BCN field.

7. Enter the Branch Customer Number (BCN) for the customer whose orders you want to view.

8. The results table will automatically display all orders associated with the selected customer, along with their current statuses and related order information.