Migration Error Adobe Subscription Troubleshooting: Contract Not Accepted in Xvantage for Associates

Summary:

This article explains why the “Contract_Not_Accepted” error occurs during an Adobe subscription migration and how to guide the customer through resolution.

Issue:

When migrating an Adobe subscription using Seamless Move in Xvantage, the migration fails with the error:

“Contract_Not_Accepted”

The migration cannot proceed until this issue is resolved.

Cause:

The error occurs because the end customer has not accepted Adobe’s Terms & Conditions associated with the Adobe VIP or VIP Marketplace agreement.

Key points:

• Adobe requires explicit acceptance of T&Cs before allowing migrations

• The acceptance must be completed in the Adobe Admin Console

• If acceptance is missing, Adobe blocks the migration via the API

Resolution:

1. Verify that Seamless Move displays the Contract_Not_Accepted error.

2. Advise the customer to accept T&Cs:

   • Instruct the customer to log in to the Adobe Admin Console

   • An administrator must review and accept the Terms & Conditions

3. If the customer cannot accept T&Cs, advise the partner or customer to:

   • Add a new administrator account, or remove and re‑add an existing administrator

   • Upon login, the new admin will be prompted to accept the Terms & Conditions

4. Once Adobe confirms the T&Cs are accepted, retry the migration using Seamless Move.

Suggested messaging to customer or reseller:

“Adobe is blocking the migration because the Terms & Conditions have not yet been accepted for this customer account. An administrator must log in to the Adobe Admin Console and accept the agreement before the migration can proceed.”